Reloswiss

I hired Reloswiss for an international move from Geneva to Cairo, paying nearly CHF 7,000 for what was supposed to be a “door-to-door” service. What I got instead was chaos, stress, and total abandonment upon arrival.

Once the shipment reached Egypt, Reloswiss’s local partner (Four Winds) failed to do anything they were supposed to:

• They did not process customs clearance.

• They did not organize delivery.

• They provided zero support on the ground.

I had to personally intervene and manage everything myself:

• I paid the customs duties in person (EGP 17,444.32) after being falsely told I had to deposit EGP 120,000 upfront — a dishonest and inflated figure.

• I incurred EGP 19,407.42 in airport storage fees because no one informed me of the urgency to retrieve my shipment.

• I paid EGP 4,000 for an emergency truck and laborers to deliver and unload my belongings.

Despite six emails sent to Reloswiss during the crisis, they ignored me. Now, instead of taking any responsibility, they claim it’s “your word against theirs.” They refuse to refund a single franc, even though their Cairo partner delivered zero service.

To make matters worse:

• My name was pretended to be written incorrectly on all shipment documents, which in Egypt is a well-known tactic used to fabricate problems and delay releases unless bribes are paid. It’s a trick.

• I solved the situation myself, but this error could have caused serious legal complications.

Now Reloswiss hides behind legal threats and vague claims about “trusting their partner,” while refusing to acknowledge any of the documents or proof I provided.

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Major risks if you choose Reloswiss:

• No assistance if anything goes wrong abroad

• Zero accountability for local failures

• Financial losses on your side, no matter the cause

• No refund, even with receipts and written proof

• Stress, delays, and wasted time dealing with problems you paid them to handle

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They take your money upfront — and then blame you if their partner doesn’t do the job.

Reloswiss is not a reliable moving company.

They are not client-oriented, not transparent, and not trustworthy in crisis situations.

Avoid them unless you’re ready to be completely on your own once your shipment leaves Switzerland. And at the end paying the double because you have to manage everything alone and pay.

Move size: 2 Bedroom Home Service cost: 7000CHF

Reloswiss Company fixed an indelible mark on the canvas of my moving narrative, painting a picture of professionalism and finesse. Like the architects of a finely crafted tale, they meticulously planned each scene, ensuring that every character, the furniture, the fragile treasures, and the cherished memories, were handled with grace. Through their smooth execution and attention to detail, they transformed the daunting task of moving into a captivating chapter that will forever be CARVED IN MY MEMORY.

Move size: 3 Bedroom Home Service cost: $4850

I was apprehensive about moving several major items, including a refrigerator and a washing machine, but the movers handled everything with professionalism. They carefully disconnected and wrapped each appliance to prevent scratches and damage during the transport. Their experience with moving large, problematic stuff was clear, and they took all required steps to protect my walls and carpets. I was pleased by how well they functioned, despite the size and weight of the equipment. Everything was reconnected and set up in my new home without any problems. Their expertise and professionalism made the transition stress-free.

Move size: 3 Bedroom Home Service cost: $5400

When I needed to move into a short-term lease apartment for a few months, I desired a quick and easy process. The movers were not only on time, but also quite quick in packing and transporting everything within a few hours. They took special care with my personal belongings, ensuring that nothing was destroyed. Even though it was a temporary relocation, they handled it with the same professionalism and attention to detail as a permanent one. They collaborated flawlessly with the building's management to organize the logistics. Everything arrived in wonderful condition, and I could not have asked for a better experience.

Move size: 3 Bedroom Home Service cost: $5333

Moving from a house that had recently undergone major renovations was quite stressful, but the movers were incredibly careful. They took extra precautions not to damage the freshly painted walls and newly installed fixtures. Their attention to every detail ensured that nothing was scratched or scuffed, and our new place remained pristine. They even laid down protective coverings over the floors to avoid any dirt or marks. The level of care they put into moving us in a newly renovated home was commendable.

Move size: 3 Bedroom Home Service cost: $5366